FAQ

How does BoostUp work?

BoostUp is a savings app that helps you save towards life's biggest purchases. Users create a BoostUp account by connecting their bank account and creating a savings plan. Brand partners such as Quicken Loans and Hyundai offer users dollar-for-dollar matching incentives, which reward users for their savings and helps them buy their next car of home. BoostUp is 100% free to use.

Where is my money located? Is this a savings account?

Money in your BoostUp account is held at Fifth Third Bank. Fifth Third Bank (5/3 Bank) is a U.S. regional bank. The company holds $139.6 billion in assets and operates at 1,3212 banking offices. They provide comprehensive line of banking, brokerage, insurance, investment, mortgage, trust, and payment services products to consumers, businesses, and institutions. Information about Fifth Third Bank is available at https:///www.53.com.

What does "Days Active" mean?

No, we aren't tracking your fitness. "Days Active" is how many days your BoostUp account has been open. This date doesn't start when you put money in your account, just the day you created your BoostUp account.

Wait, does my account actually have to be open for 30 days?

In order to get any matching funds from our partners, such as Hyundai, your account must be open for 30 days. The day you signed up for BoostUp, the clock started running. You can find how long your account has been open on the menu labeled "Days Active".

How do I get funds back to my bank account?

Look for either the +/- button on the Dashboard, or the Transfer back to Bank link on the menu. From there, you can transfer as little or as much as you'd like back to your bank account.

Why is my deposit still pending?

When you make a deposit into your BoostUp account, it takes 5 full business days to travel from your bank to your BoostUp balance.

Can I use a credit card or debit card to make a deposit?

No, but you can directly connect your bank account to your BoostUp account. This is a secure, tokenized connection that allows us to pull a deposit for you and also send any deposits right back to you.

Where is my total account history?

On the Dashboard, you can find a scrolling collection of every Auto Deposit, RoundUp, Deposit Now, and every time you've transferred back to your bank. In addition, any time you've Spent It with our partners, and when you created your account.

Can I pause my Auto Deposits or RoundUps?

At any time, you can pause and unpause your Auto-Deposits.

What is Deposit Now?

Got an extra $20.00 laying around? Or just have a thing for even numbers? At any time you can deposit extra funds into your BoostUp account that are outside of your Auto-Deposit plan or RoundUps. These funds go into your Purchasing Power. You do not need to have an Auto-Deposit or RoundUps set up on order to Deposit Now.

How do I buy a car with Hyundai?

See that "Spend it" button on the dashboard? From there you will be able to create a certificate that includes your funds and the matching funds from Hyundai. Take that certificate to any Hyundai dealership and your work is done.

Can I go to any dealership?

Yep! You can use your BoostUp certificate at any Hyundai dealership within the U.S.

What if I am a dealership and they don't understand?

Let us know right away! Shoot us an email at support@boostup.com and we'll get in touch with the dealership for you to go over any details they don't understand.

How can I change information on my account?

If you need to change anything on your BoostUp account, just send an email to our Customer Support team at support@boostup.com.

How do I close my BoostUp account?

We'd be sorry to see you go, but we understand. On the Settings page, you can find a link at the bottom to close your account.